How to return an item:
- Email to email@example.com to obtain a Return Authorisation.
- Secure your item(s) and all the original paperwork you received with the item in a plain box (available at the post office), or the packaging we used to send it to you.
- Send the package using Australian Platinum overnight service or Registered, insured Mail, as this is the safest way to ship high-value items. Jive Design can not be responsible for items lost or damaged in shipping.
- Clearly print your name and address on the outside of the package and note the RA number.
Note: Please be careful NOT to write jewellery or other luxury-related words anywhere on the package as this may invite theft.