Shipping Policy

Australia: Jive offers free fully insured shipping within Australia for orders over $150, and a flat rate of $11.00 for orders $149.00 and under.  All orders are sent by insured Registered or Express Post depending on insured value. 

International: Shipping and insurance to New Zealand is $25. Shipping and insurance to all other international locations is $28.00*.

*Except Canada:  Unfortunately, Canada Post requires that to qualify for insurance items must be sent to Canada by Express Priority International.  This is a premium service that currently costs $49.00. Please note, you may choose the less expensive international option ($28.00) and Jive will provide proof of shipment, however shipments will be uninsured and Jive cannot be responsible for shipments that do not arrive to Canadian addresses using this service.

We are working hard to keep our International shipments both secure and as low cost as possible and it is not our intention to ''profit'' from shipping, only to cover the cost of secure shipment. If the actual cost of shipping and insuring your order is higher than the amount noted above, Jive will pay the difference for you. If the cost is lower, Jive will issue a refund to your account.

Please note that import duties, local taxes, customs clearance and the related charges are the sole responsibility of the receiver.  Jive accepts no responsibility for customs clearance as requirements vary widely by Country. We will use one of the following services to deliver all items: Australia Post or TNT International Couriers. Please note a signature is required for the release of your item.

Approximate delivery times:

Australia: 2- 5 business days for Victoria, NSW, ACT or QLD; 5 – 7 days to WA, SA, NT.
New Zealand 7 – 10 days; International: 7 – 14 days.

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